Shipping Policy

Made Just for You, Shipped With Care!

Every item in our store is made to order, meaning your product is created specifically for you after your purchase. We take pride in offering quality products and appreciate your patience while your order is being prepared.

Production & Processing Times

Because our products are made to order, please allow approximately 3–7 business days for production before your order ships.

Production times may vary depending on the product, order volume, and seasonal demand. Business days exclude weekends and holidays.

Shipping & Delivery

Once production is complete, your order will be packaged and shipped to your delivery address.

Estimated shipping times depend on your location, selected shipping method, and fulfillment facility.

• U.S. Orders: Shipping times vary by fulfillment location and shipping method.

• International Orders: Delivery times vary by destination and shipping service and may take longer.

Please remember that shipping estimates do not include production time.

While we work to get your order to you as quickly as possible, delivery dates are estimates and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order and delivery location.

Order Tracking

Once your order ships, you will receive a shipping confirmation with tracking information so you can follow its progress.

Please allow time for tracking information to become available after shipment.

Multiple Items

Orders containing multiple products may arrive in separate shipments depending on production schedules and fulfillment locations.

Shipping Delays

Occasionally, shipping may be affected by weather, holidays, customs processing, carrier delays, or other circumstances beyond our control.

We appreciate your understanding and patience if unexpected delays occur.

Address Accuracy

Please double-check your shipping address before completing your purchase. We cannot guarantee address changes once an order has entered processing or shipment.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.

Lost or Damaged Packages

We want every order to arrive safely and in excellent condition.

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We'll be happy to investigate and work toward an appropriate resolution.

For damaged items, please contact us within 7 days of delivery and include photos of the item and packaging.

Questions About Your Order?

We're always happy to help! If you have questions about your shipment, please contact us at hello@theproductbrand.comwith your order number.

Thank you for supporting our store and choosing products made especially for you!